PLUGUP • LEGAL

Terms & Policies

Clear information about your rights, responsibilities and the way we handle orders, payments and personal information.

Transparent by design

Seven clearly organised sections covering every important policy.

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Please read these terms carefully before using plugup.in or purchasing our EV charging products and services.

SECTION 01

Terms and Conditions

Welcome to plugup.in. By accessing and using this website, you agree to the following terms and conditions:

General: These terms apply to all users of the website, including customers, merchants and visitors.
Eligibility: You must be at least 18 years old to use this website.
Payment: All payments must be made in INR using the accepted payment methods listed on the website.
Order Processing: Orders are processed once payment is confirmed.
Modification of Terms: We reserve the right to update or change these terms at any time without prior notice.

SECTION 02

Privacy Policy

At plugup.in we value your privacy. This policy explains how we collect, use and protect your information.

Information Collected: Personal details such as name, address and email as well as payment information are collected during transactions.
Use of Information: Your information is used to process orders, improve services and communicate updates.
Data Security: We use encryption and secure servers to protect your data.
Third-Party Sharing: We do not share your data with third parties, except for payment processing and legal compliance.

SECTION 03

Refund and Cancellation Policy

We aim to provide a seamless shopping experience. Our refund and cancellation policy is as follows:

Cancellation: Orders can be cancelled within 24 hours of placement by contacting us at info@plugup.in.
Refund Eligibility: Refunds are applicable for defective, damaged or incorrect products.
Processing Time: Refunds will be processed within 5–7 working days and credited to the customer’s bank account.
Non-Refundable Items: Customized or personalized items are non-refundable.

SECTION 04

Shipping Policy

Processing Time: Orders are processed within 1–2 working days of confirmation.
Shipping Time:
- Standard Shipping: Delivery within 5–7 working days.
- Expedited Shipping: Delivery within 2–3 working days.
Shipping Charges: Displayed during checkout.
Delivery Area: We deliver across India.

SECTION 05

Pricing

All prices are displayed in Indian Rupees (INR).
Prices are inclusive of applicable taxes unless stated otherwise.

SECTION 06

Products and Services

Products: EV Chargers from 3 kW to 240 kW.

SECTION 07

Contact Us

If you have any questions or require assistance, please contact us:

Phone: +91 8360784819
Email: info@plugup.in
CORPORATE OFFICE: SCO 69, 1st Floor, Sector 38-C, Chandigarh 160014
REGISTERED / WORKS: Plot 148, Industrial Area, JLPL Sector 82, Mohali, Punjab 140308
US OFFICE: PlugUp EV LLC, 2108 N St Ste N, Sacramento, CA 95816
Working Hours: Monday to Friday, 9:00 AM to 6:00 PM IST

Let’s start your energy transition today

PlugUp is a leading EV charger manufacturer based in India, Promoted by Promax Group, a BSE listed company, specializing in the design, production, and distribution of innovative charging solutions for electric vehicle

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Phone

+91 8360784819

Email

info@plugUp.in

CORPORATE OFFICE

SCO 69, 1st Floor, Sector 38-C, Chandigarh 160014

REGISTERED / WORKS

Plot 148, Industrial Area, JLPL Sector 82, Mohali, Punjab 140308

US OFFICE

PlugUp EV LLC, 2108 N St Ste N, Sacramento, CA 95816